Conversion Tracking in GA4 for Content Marketers

Conversion Tracking in GA4 for Content Marketers

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Conversion Tracking in GA4 for Content Marketers
Wisdom Dabit
Updated:

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Tracking conversions for your content is important – I don’t need to tell you that.

In this guide, we’ll cover:

  • What a conversion in GA4 is
  • Why tracking conversions is crucial for content marketers
  • How to set up conversion tracking in GA4
  • How to interpret GA4 reports

Read it to learn more!

What is a content conversion in GA4? definition and importance

A content conversion is defined as a specific event that occurs when a user triggers an action contributing to a predefined goal.

Content conversions are significant in marketing because they mark successful interactions that directly impact revenue, lead generation, or other important performance metrics.

Conversion tracking in GA4 helps you understand how different content touchpoints contribute to the conversion process – whether it’s a newsletter signup, a product purchase, or a form submission.

Grow and Convert – an SEO/Content Marketing agency – for example, set goals in GA4 to measure product or service conversions coming in from their content. Doing this gives them a bird’s eye view of content that’s driving conversions.

Why should you track content conversions?

The answer is simple – to measure the success of your content marketing efforts. Tracking content conversions also takes your reporting up a notch by showing which of your content pieces drives the most business value.

(Source)

High traffic volume is one thing, but you need to understand which of your content pieces leads to high-value content metrics. 

Content ROI is also more important now than ever; according to Semrush’s content report, 54% of marketers reported measuring content marketing ROI. With budgets under more scrutiny, content marketers will have to focus on what matters — return on investment (ROI).

How to set up conversion tracking in GA4

We recommend setting up your GA4 to track high-value actions like demo requests, gated content downloads, form fills, inquiries, etc. These are examples of high-value actions that tend to have a significant impact on your conversions.

For website interactions like video play and download of assets, you can use the events in GA4 to monitor and analyze them.

Configuring events in GA4

Differences in UA events and GA4 events

Need a more in-depth comparison of UA and GA4 Events? Analyze this!

But below’s the summary 👇

Aspects Universal Analytics (UA) Google Analytics 4 (GA4)
  1. Basic Unit of Data Collection
Hit-based with pageviews and events Event-based with event parameters
  1. Hit Types
Pageviews and events are common Based on a different type of event-based model
  1. Tracking Snippet
Uses the gtag.js or analytics.js snippet Utilizes GA4-specific tracking snippet
  1. Parameter Naming
Event dimensions are more generic. Uses event category, action, and label Parameters are named for specific functions. Provides a more flexible event-parameter model

Setting up content conversion tracking

To set up conversion tracking in GA4 for your content, follow these steps.

Step 1:

In Google Analytics:

Pick an event that’s valuable/conversion-worthy (e.g. form-fill, demo inquiry, etc.)

1. Access the Admin section.

Screenshot of a step in the post on Conversion tracking in GA42. Ensure you are working within the correct account and property.

3. In the Property column, locate and select “Events”.

Showing how to select events for a post on conversion tracking in GA4

4. Click on “Create event”. If you cannot find the “Create event” button, it means you lack the necessary permissions to create events.

Select “Create”.

5. In the Custom event name field, provide a name for the event. For instance, I’ve used “sign_up.”

6. In the Matching conditions section, input the first matching condition. For example, “event_name” equals “sign_up“.

Showing how to setup conversion tracking in GA4

7. Click on “Add condition”.

Showing how to setup conversion tracking in GA48. Input the second matching condition. I’ve used “page_location equals a page link on my site”.

Showing how to setup conversion tracking in GA4

9. In the Parameter configuration section, click on “Add modification” twice. “Since I’m using a recommended event, it’s essential to define each of the required parameters. Failing to do so will cause Google Analytics to treat the event as a custom event”.

Showing how to setup conversion tracking in GA4

10. In the first row, enter the parameter and set its value to specify the lead’s value. I’ve used “value” and “100” to specify the value of my lead.

Showing how to setup conversion tracking in GA4

11. In the second row, input the parameter “currency” and set its value to “USD” for example.

Showing how to setup conversion tracking in GA4

12. Finally, click on “Create”.

Showing how to setup conversion tracking in GA4

Step 2:

Mark the event as a conversion.

Analytics hasn’t received the new event yet, so you’ll need to proactively set it as a conversion in Google Analytics. Follow these steps:

1. Access Google Analytics.

2. Ensure you have the correct account and property selected.

3. In the Property column, select “Conversions”.

Showing how to setup conversion tracking in GA4

4. Click on “New conversion event”.

Showing how to setup conversion tracking in GA4

5. Then create a conversion event.

Enter the name of the event you created. I’ll use “sign_up”.

Showing how to setup conversion tracking in GA4

Step 3:

Understand event parameters. 

Understanding GA4 event parameters gives you better insight into user behavior and preferences.

Some key event parameters to know more about include:

page_location: Captures the URL where the event occurred, allowing you to determine which pages are most effective for your events.

page_referrer: Records the prior page’s URL, revealing user navigation patterns and sources.

page_title: Collects the title tag of the current page, aiding in event segmentation by categories.

Step 4:

Test and verify – using real-time reporting in GA4 to check if events and conversion data are firing. After designating an event as a conversion, there may be a delay (ranging from a few minutes to a few hours) before the configuration becomes effective for the event.

Reporting

To understand which content is driving the most conversions in GA4, follow these steps to analyze page/screen view data effectively.

Step 1: Access “Reports”:

To access reports in Google Analytics, sign in and select “Reports” from the left menu.

Under “Engagement“, select “Pages and screens“.

Showing how to setup conversion tracking in GA4

Upon scrolling down, you’ll get to:

1. See the page(s) a user visited

Showing how to setup conversion tracking in GA4

2. See what a user did before/after viewing your content.

Advanced tip for mapping content conversion journeys

Mapping content conversion helps you:

  1. Quickly pinpoint the pages new users visit most frequently –  right after landing on your homepage.
  2. Detect repetitive behavior patterns, which might suggest that users are encountering obstacles or getting stuck in certain actions.
  3. Assess how specific events impact the subsequent actions and interactions of your users.

To map content conversions, you’ll have to build a funnel from your content sections.

How to build a funnel from your content sections e.g. a blog to conversion points using Path Exploration

You can build a funnel from your content section (e.g., a blog) to a conversion point by using Path Exploration in GA4.

Here’s how to do it with Path Exploration:

Step 1: Log in to Google Analytics.

Step 2: On the left-hand side, click on “Explore”.

Showing how to setup conversion tracking in GA4

Step 3: At the top of the screen, choose the “Path exploration” template.

Showing how to setup conversion tracking in GA4

Step 4: To begin, Analytics provides a sample implementation as a starting point.

Building a funnel using path exploration in GA4

Step 5: If you want to start anew, click “Start over” in the top right corner. This allows you to specify the starting or ending point of your exploration and the type of data to use.

building a funnel using path exploration in GA4

You can explore this guide to learn more about path exploration.

Conclusion

Tracking content conversions should be a part of your content strategy to make it effective. Remember, marketing is about generating leads and driving revenue.

As a content marketer, you should use data to optimize your content and prioritize your roadmap on content that drives revenue!

Conversion Tracking in GA4 (FAQs)

Where in GA4 can you find insight on goal/conversion tracking?

You can find insight on goal/conversion tracking in GA4 by clicking on “Reports > Conversions”. There, you’ll see various reports that show how your website is performing in terms of conversions, such as conversion rate, conversion value, conversion paths, and more. You can also customize your conversion reports by applying filters, segments, and dimensions.

How are conversions tracked in GA4?

In GA4, conversions are monitored through events, which represent measurable user actions. GA4 automatically tracks some events like page views, scrolls, and outbound clicks. However, you can create custom events to monitor user actions critical to your business goals, such as form submissions.

How many conversions can you track in GA4?

According to sources I found from my research – you can track up to 30 conversions in a standard GA4 property. However, if you upgrade your property to Google Analytics 360 – you can track up to 50 conversions.

Wisdom Dabit

Wisdom Dabit

Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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    How to Optimize For Search Intent & Leverage Audience Feedback

    How to Optimize For Search Intent & Leverage Audience Feedback

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    How to Optimize For Search Intent & Leverage Audience Feedback
    Wisdom Dabit
    Updated:
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    As content marketers, we need to optimize content for search intent to make sure we’re meeting the query of the person making that search. This is SEO content writing 101 – get the intent behind the search right, and with it comes higher content engagement and hopefully great ranking from the algorithm overlords.

    We should understand the context behind the search term and ensure our content meets their needs. This post was written to show you how 😉. 

    We’ll cover some traditional tips you can implement, why content feedback is more valuable than ever when optimizing content for search intent – and how to collect it.

    Value of getting intent right

    Creating content for users with Informational/Commercial search intent is the hardest — obviously, because:

    1. It requires a deep understanding of the user’s intent, needs, and expectations. 

    For example, someone searching “best laptop for gaming” may want to see a comparison article, a review, or a product page, depending on their stage in the buyer journey.

    1. It requires a high level of quality and originality.
    2. It involves a lot of optimization and measurement.

    According to Sistrix, being in the top position in search rankings leads to a click rate that is over ten times higher than being in position #10. This highlights how important it is to attain the top position, as it results in higher click rates and a substantial increase in the visibility and engagement of your content.

    (Source)

    What is Search Intent?

    Search intent is the reason behind a user’s query. For instance, someone searching for “best content marketing analytics tools” isn’t navigating to a specific site, nor are they buying a specific tool.

    They’re only looking to conduct research first – and then make a purchase at a later date. This means the query has a commercial intent – even though it’s not immediate.

    Search intent often falls into four primary categories:

    • Informational
    • Transactional
    • Navigational
    • Commercial

    A user browsing an informational term is seeking general information about a subject. Someone Googling a transactional term is ready to make a purchase, while a user searching a navigational term wants to be taken to a specific site.

    4 Traditional Tips for Optimizing Search Intent

    1. Pick A Content-Type
    2. Choose the Right Format
    3. Pick the Right Angle
    4. Find Subtopics to Cover in Your Content

    1. Pick a Content-Type

    Are you using the right type of content for your audience? Content “type” often means one of the following:

    • Blog post
    • Product page
    • Landing page
    • Video
    • Category page

    According to Statista, some of the most commonly produced content marketing types worldwide in 2022 were:

    • Videos (45%)
    • Short-form articles (31%)
    • Success stories (28%)
    • Long-form blog posts (24%)
    • Case studies (19%)

    When analyzing the top results in Ahrefs for our post on content marketing analytics tools, we found that the dominant content type for the query is a blog post.

    Picking the right content type helps you manage content formats and audience preferences effectively – while helping your readers to comprehend content much better.

    2. Apply the Right Format

    This tip mainly applies to blog posts. It involves analyzing and choosing the format of the “best-performing content” for a topic or keyword. Examples of common content formats you can choose from include:

    1. “How-to” guides
    2. Listicles
    3. Comparison posts
    4. Opinion pieces (Also Op-ed)
    5. Reviews

    According to Semrush, list posts drive 80% more traffic than other types of articles. When researching the query for our post on “best content marketing analytics tools”, we found that 5 out of the top 7 results were listicles.

    3. Pick the Right Angle

    Picking the right angle means choosing the best way to present your content to match the user’s intent. For example, if you are writing a blog post on the best content marketing analytics tools, you need to consider what kind of information the user is looking for, such as:

    • The features and benefits of the tools
    • The price range and value for money of each tool
    • The customer reviews and ratings of each tool

    It’s also up to you to decide to cover only the most recent tools.

    These are some possible angles you can use. Tools like Ahrefs or Similarweb can help you analyze the top-ranking pages – for your target keyword – to see the angles they used.

    For example, we used Ahrefs to analyze the angles for similar posts on the SERP and saw that the most used angle is “2023” – the current year as at the time of writing.

    Picking the right angle helps you rank higher, as Google prioritizes content that aligns with search intent.

    4. Find SubTopics to Cover in Your Content

    Listen up, this one’s important. To *truly* satisfy readers, you need to accurately answer their question(s). If a reader leaves because the answer to a question is not present, it means you haven’t fulfilled their search intent. Incorporating subtopics into your content is an effective way of giving precise and complete answers to the reader.

    To find subtopics:

    1. Analyze top-ranking pages for the query you want to write about
    2. Use a tool like Ahrefs/Semrush to run a content gap analysis

    Doing both will help you pinpoint topics your readers want you to address.

    Why Content Optimization Tools Are a Challenge 

    Here’s a problem:

    Most content optimization tools offer suggestions with no context.

    They’re limited in the sense that they all crawl similar data, and give similar recommendations – both to you and your competitors (Yikes!). This won’t help you get to the #1 ranking…but there is an ace up your sleeve you can play.

    Leverage first-party insight through content feedback.

    With content feedback, you get insights from the actual people you’re creating content for. Tools like Surfer and Frase can give you the information needed to match the top performers for a search term. 

    However, collecting insights from your audience provides you with unique data behind the search intent – and optimizing with feedback might give you that extra 5% differentiation needed to rank higher.

    Focus on the value of asking the audience. 

    With content feedback, you gain powerful insights from readers as to whether the content marries up to search intent. You can collect first-party data and insights into who your readers are and what they want. 

    The feedback collected can then be used to optimize content to match search intent and enhance its performance.

    How to set up a feedback tool to collect audience insights

    Setting up a Rockee Chat Widget

    Step 1: Sign Up.

    Step 2: Navigate to the left sidebar

    Step 3: Choose Setup

    Step 4: Select Add Widget

    Step 5: Name your Widget

    Step 4: Customize your questions.

    By customizing questions, you can easily contextualize feedback by:

    • Defining your ICPs
    • Highlighting their stages in the journey

    You can customize questions to tailor feedback according to your needs by:

    • Incorporating personalized inquiries, for example:
    • “Has this content adequately addressed your query?”
    • And then providing response options like:
    •   “Not at all”
    • “Slightly”
    • “Yes, it has”
    • “It was perfect”

    This approach enables you to put feedback into context – making sure the process aligns with user preferences and intent.

    Step 5: Install the Rockee Header Code in the Header Section of your website. I’ll be going for the chat-style widget. You can also opt for the website widget or embed both website and chat-style widgets.

    Step 6: Install the Collection Widget Script on select pages, or a content template in your CMS. 

    Installing the code on any template used to host your content – preferably at the footer – would get the widget to automatically load across all of those pages. 

    Step 7: Save Changes on Your Site

    Step 8: Start Collecting Content Feedback

    Implement reader feedback to optimize content for search Intent

    With Rockee, readers can tell you exactly what they think about your content – so optimizing for search intent is easy!

    Want to get blog feedback now? Try Rockee for free!

    How to Optimize for Search Intent (FAQs)

    Why is search intent important?

    Search intent is important because it helps readers find what they need when they enter a query into search engines.

    How do you align your content with search intent?

    Aligning content with search intent is quite easy to achieve. All you need to do is gather and analyze insights from a content feedback tool like Rockee, and implement suggestions to enhance content performance.

    Wisdom Dabit

    Wisdom Dabit

    Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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      Content NPS Score: Get to Know Who Loves Your Content

      Content NPS Score: Get to Know Who Loves Your Content

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      Content NPS Score: Get to Know Who Loves Your Content
      Wisdom Dabit
      Updated:
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      What is a content NPS score?

      This is a relatively new concept, so I’ll begin by explaining why it’s important:

      Marketing teams spend several hours on content – from its strategy to execution, distribution, and promotion.

      49% of marketers spend over $80K on content marketing each quarter. Writing content can take over 4 hours per article, and data from Orbit Media shows that bloggers spend 31.1% of their time writing as opposed to 9.1% researching. These numbers translate to over 2 hours for writing and 41 minutes for research.

      Ideally, research should come first before writing – as such 4 hours isn’t enough time to complete writing a blog post. Unless you have an inside-out knowledge of the topic, you can’t research in 41 minutes and write in 2 hours. It’s this lazy approach to research that’s created most of the generic content we have today.

      Besides, there’s also time spent editing and publishing the content.

      SEO traction, on the other hand, can take 6-12 months, not to mention time/money spent optimizing that content in the meantime.

      In summary, you’re looking at a considerable long-term investment in performance, and a long wait before you know what your best content really is. On-page metrics like dwell time, etc. are at best vague indicators – they can’t tell you the user experience or sentiment through a number.

      A content NPS score is a rating you get from users on your content, using a scale of 1 (not very good) – 5 (this is awesome).

      How does a content NPS score work?

      A content NPS score lets you spot your top-performing content in weeks – not months. You can break this score down by audience (w/custom questions), and get feedback on why users rated content this way.

      Let’s not forget that you can also create this using a dedicated content feedback tool like Rockee, or you can try customizing a generic survey tool to do the same job. 

      The difference is, Rockee would allow you to collect feedback on all website content, and other assets like emails and newsletters, webinars, videos, and even gated content. With Rockee, you can use the feedback collected to optimize content to be more helpful, more interesting, and much more effective.

      How much data will I get?

      Rockee widgets collect between 2-4% of all users who see one of your widgets/read your content. Within the shortest time, pages with high traffic will quickly get feedback from readers, and you can then implement them, Rockee will tell you how many people viewed the widget – and give you a collection rate against that number.

      Example: For my website, the NPS score is 4.74/5.

      The screenshot from a Rockee dashboard showing a content NPS score

      Given your short time limit with audience attention, we don’t recommend anything more complex than 4 questions. This way you get a consistent data sample to work from.

      What can you do with a content NPS Score?

      • Reporting

      You can monitor the ongoing performance of your content creation and strategy teams and their ability to create content that resonates with your audience. The score will give you an overall idea of how well readers like your content. Plus, the latest version of Rockee incorporates performance reports with GA4 data to give you the best of both worlds: traditional performance metrics along with user feedback and ratings.

      • Create first-party data benchmarks. 

      Within a month, you’ll get your first content benchmark; you’ll spot top performers and laggards within days – especially from high-traffic pages. This would allow you to easily adjust your content strategy for optimal results.

      • Spot trends in formats, types of content, and more. 

      Besides knowing who your readers are, you’ll also know the type(s) of content they prefer. For example, you may find that your case studies resonate really well, but your blogs don’t.

      • Use insights to spot low performers and prioritize for content optimization

      You can champion high performers – the content users love most, and promote it more on social media channels or in your newsletter. Your customers consistently rate this content well, use it to your advantage 😉.

      Screenshot of a LinkedIn post showing Rockee's content of the week.

      How do you create a content NPS score?

      If you’re freaking out because you’ve seen codes somewhere, fret not. As someone who is *really* scared of coding or messing around with codes, I can tell you that setting up a Rockee widget is quite easy. If I was able to set up a Rockee widget on my site within minutes – you can too.

      With custom questions, you can easily segment your audience to see what role they are in, and their stage in the buying journey.

      Now, let’s take it step by step.

      Step 1: Sign Up.

      A screenshot showing how to sign up for Rockee

      Step 2: Navigate to the left sidebar

      Step 3: Choose Setup

      Step 4: Select Add Widget

      Adding a Rockee widget

      Step 5: Name your Widget

      Screenshot showing how to name a Rockee widget

      Step 6: Customize your questions.

      With custom questions, you can easily contextualize feedback by:

      • Defining your ICPs
      • Highlighting their stages in the journey

      Here you can also ask questions, like:

      • Has this content answered your query?

      And then you may set response options like: “Not at all”, “Slightly”, “Yes it has”, and “It was perfect!”

      Step 7: Install the Rockee Header Code in the Header Section of your website

      Step 8: Install the Collection Widget Script on select pages, or on a content template in your CMS.

      Installing the code on any template used to host your content – preferably at the footer – would get the widget to automatically load across all of those pages. 

      Step 9: Save Changes on Your Site

      Step 10: Start Collecting Content Feedback

      Step 11: Monitor your NPS score

      Rockee will report back on ratings/feedback with an average NPS for easy review in your dashboard.

      Implement reader feedback to improve your content NPS

      The beauty of using Rockee is that readers can tell you exactly what they think about your content – so optimization is easy!

      You can also collect feedback on non-website content by embedding the collection widget in eBooks, whitepapers, and emails – and directing readers from them to a dedicated feedback landing page.

      Set up a Rockee widget to start collecting your content NPS score!

      FAQs

      What is a content NPS score?

      A content NPS score is a rating you get from users on your content, using a scale of 1 (not very good) – 5 (this is awesome). It helps content and SEO teams assess how their audience perceives their content.

      What is an average content NPS score?

      According to Rockee user data, the current NPS is about 4.1/5 (Sept 2023)

      Wisdom Dabit

      Wisdom Dabit

      Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

      Get content insights in your email

        Share this article
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        Get some feedback

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        How to Improve Email Performance Metrics: 5 Tips to Implement

        How to Improve Email Performance Metrics: 5 Tips to Implement

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        How to Improve Email Performance Metrics: 5 Tips to Implement
        Wisdom Dabit
        Updated:
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        Unless you live under a rock, you should know what an email is. Heck, you might have sent some emails to your customers today.

        (Source)

        But how do you know your email campaigns are not only reaching inboxes but also driving results? It all starts with understanding and enhancing your email performance metrics. 

        In this guide, we’ll discuss:

        • How to improve some email performance metrics
        • A better way of measuring email content quality
        • The power of content feedback in measuring and improving the quality of your email content

        What are the key email performance metrics?

        Important email performance metrics you should monitor include:

        1. Deliverability
        2. Open rate
        3. Click-through rate
        4. Conversion rate
        5. Unsubscribe rate
        6. Return on investment (ROI)
        7. Reply rate

        5 Tips to improve email performance metrics

        1. Deliverability

        Screenshot of Kevin Sozansky's post for a blog on how to improve email performance

        (Source)

        Email delivery and email deliverability are two completely different things. The former refers to the ability of an email to reach the recipient’s inbox, and the latter refers to what happens next. What happens next in this case might be:

        1. It lands in their primary inbox
        2. It goes straight to spam

        According to Email Tool Tester, 14.3% of all emails go missing or have been caught by popular spam filters while Kaspersky Lab and Cisco Talos place spam emails between 50% and 85% of total worldwide emails sent in a day – above 200 billion – which turns it into a big-scale problem.

        To enhance email deliverability, you’ll need to:

        1. Regularly clean your email list by removing inactive and deleted emails with a tool like NeverBounce.
        2. Warm new email accounts for 2-3 weeks before increasing send volume: This means gradually increasing the number of emails you send over time for email providers to become familiar with your sending patterns and assess your sender reputation. Both factors significantly impact the deliverability of your emails.

        To grow a good reputation that’ll enhance your email’s deliverability, consider implementing some email best practices like:

        • Limiting the number of recipients in each email batch to a maximum of 200-300.
        • Ensuring a minimum interval of 200 seconds between emails.
        • Complying with your Email Service Provider’s (ESP) email sending limits. For example, Gmail allows 500 emails per day for free accounts and 2,000 emails per day for a paid Google Workspace account.
        • Restricting the number of recipients from the same organization to a maximum of 5.

        Though it’s a time-consuming process, Email warm-up is essential for effective email marketing, especially when you’re using a new email address and domain. To simplify this process, consider using automated email warm-up solutions like Litmus and Folderly.

        2. Open rate

        Screenshot of email open rates in 2021 vs 2022 for a blog post on how to improve email performance

        (Source)

        Once your email lands in the recipient’s inbox, the next step is getting them to open it. Notably, the current average email open rate hovers around 37.65%. Moreover, a recent survey by SuperOffice revealed that 33% of respondents open emails solely based on the subject line.

        To boost your email open rate:

        1. Personalize: Including the recipient’s first name, for example, increases email open rate by 2% according to GetResponse.
        2. Conduct A/B tests to determine which subject lines generate higher open rates. 

        If no one opens your email, you aren’t getting any clicks, which brings us to the next tip.

        3. Click-through rate

        Click-through rates measure the percentage of people who click on a link or a call-to-action in your email. According to Mailchimp, the average email click-through rate across all industries is 2.62%.

        To improve your email CTR:

        1. Experiment with email templates and layouts because email design affects how users interact with your message, as well as their level of interest and engagement. You can also test different email designs to find out what works best for your audience.
        2. Customize the content to match your email list. For example, for a newsletter, you can send longer emails. For product-focused content or offers – prioritize a single call-to-action (CTA).
        3. Include visuals in your emails to enhance their appeal and convey your message more effectively. However, when including images, make sure to assess their compatibility and loading speed on different devices.

        According to a case study from Campaign Monitor, using an image-based email design can increase click-through rates by 127%.

        A good email layout should:

        1. Adapt to different screen sizes and devices.
        2. Be easy to scan with clear headings, bullet points, and white space.

        Test different email templates and content layouts to analyze which combination of these factors works best for your goals and audience.

        4. Focus on content quality

        Content quality here means sending the right emails to the right people – to answer the right questions.

        To ensure your email content is of high quality:

        1. Segment your email list

        According to HubSpot, marketers who segmented their email lists experienced as much as a 760% increase in revenue. Matching content to subscriber intent:

        1. Increases email relevance/content quality
        2. Reduces bounce rate
        3. Increases the conversion rate of your email campaigns

        Segmenting your email list offers multiple advantages. Firstly, it enhances the precision of your content. Secondly, sending emails to targeted groups improves email deliverability, as spam filters frequently block senders who dispatch a high volume of emails all at once.

        1. Test different offers

        You can test different offers inside an email by comparing two versions that have different incentives or calls to action, such as discounts, free trials, or bonuses. The goal is to find out which offer generates the most engagement and how you can create content around it.

        5. Improve your measurement of email content quality

        Measuring the quality of your email content is somewhat subjective, but you can use some key indicators to gain a better understanding of how warm your email list is. Here are some indicators to analyze:

        Unsubscribe Rate: A rising rate may indicate that your content isn’t resonating with your audience, or it might be a sign of list fatigue – where the interest of email subscribers begins to decrease.

        Open Rate: Monitoring the open rate will provide insights into the attractiveness of your subject lines.

        Click-Through Rate (CTR): CTR reveals how effective your email content is at driving actions. It’s a critical metric for assessing the relevance of your email content.

        The challenge arises when you observe a downward trend or stagnation in these metrics. This is where context becomes important. 

        Putting It All Together: Email Performance Insights

        To gain a deeper understanding of what’s happening, consider using Rockee’s feedback landing page for the following:

        Customized Questions: To identify your readers and their preferences – to help you refine your email content further.

        Screenshot of a customized Rockee feedback question for a blog post on how to improve email performance

        Screenshot of a customized Rockee feedback question for a blog post on how to improve email performance

        A Feedback Box: To encourage subscribers to comment or offer suggestions. This direct method helps in collecting qualitative data on content quality.

        Screenshot of a Rockee feedback box for a blog post on how to improve email performance

        iManage, a b2b tech company, directs readers from their prospecting and customer monthly newsletters to a Rockee feedback landing page as a way of monitoring if the content is of sufficient quality for their audience.

        Using audience feedback alongside quantitative metrics would help you measure the effectiveness of your email content in a much better way – by giving you context behind the numbers. Ask your audience if they love your emails – with Rockee.

        How to improve email performance metrics (FAQs)

        How can I improve my email performance metrics?

        To enhance your email performance metrics, focus on optimizing subject lines, personalizing content, segmenting your audience, collecting feedback, and regularly testing and analyzing your email campaigns.

        How can I effectively measure and improve email content quality?

        To measure content quality, use metrics like content ratings, CTR, and unsubscribe rate. You can collect insights – using Rockee – directly from subscribers to improve the quality of your email content.

        Wisdom Dabit

        Wisdom Dabit

        Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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          Account Based Marketing Tactics: How to Gain Audience Insights

          Account Based Marketing Tactics: How to Gain Audience Insights

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          Account Based Marketing Tactics: How to Gain Audience Insights
          Wisdom Dabit
          Updated:
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          Account based marketing (ABM) tactics are strategies and techniques used by businesses to target and engage specific high-value leads known as accounts.

          ABM allows companies with a complex target audience to connect with their most valued prospects through personalized campaigns – as a one-size-fits-all approach often fails to deliver results. Account based marketing tactics are the building blocks of this approach, and they play an important role in successful ABM campaigns.

          In this post, we explore:

          • The challenges ABM practitioners face
          • What typical ABM content looks like and how it’s measured
          • A better way of understanding ABM content performance

          Let’s dig in!

          What is ABM?

          Account Based Marketing (ABM) is a strategic approach where businesses focus their marketing efforts on a select group of high-value accounts or clients by tailoring messages and tactics to meet the specific needs and preferences of each account.

          The origins of ABM can be traced back to the 1990s with the publication of “The One to One Future” by Don Peppers and Martha Rogers. This marked the initial shift towards a more personalized marketing approach. A decade later, ITSMA coined the term “Account-Based Marketing” and commenced research and training, propelling this strategy to the forefront of B2B marketing.

          Presently, a notable 66% of marketers have incorporated ABM into their practices, and more than 25% are actively planning to integrate ABM programs into their marketing strategies for the upcoming year.

          What makes a great ABM campaign?

          The goal with most ABM campaigns is to increase sales revenue quickly and efficiently; In Demand Spring’s State of ABM report, 74% of marketers surveyed mentioned generating new business as their main goal for account based marketing, while 54% identified increasing revenue as their primary objective.

          According to research by Gartner, personalized web or email content – perceived as helpful – increases the likelihood that the customer will make a high-quality purchase by 9%, and 56% of marketers agree that personalized content is key to ABM’s success.

          These numbers tell two things. A great ABM campaign:

          1. Requires extensive research/audience insights – to be personalized
          2. Generates real business results and ROI

          What does an ABM campaign with audience insights look like?

          GumGum – a contextual intelligence platform –  closed the enterprise B2B company, T-Mobile, by demonstrating a deep understanding of their target customer. For GumGum, account based marketing meant identifying and resonating with one key stakeholder at a highly targeted account.

          That was John Legere – the former CEO of T-Mobile:

          (Source)

          John is a well-known Batman enthusiast, which GumGum used to their advantage by commissioning a custom comic book with him as T-Man – the protagonist dressed in Batman-inspired attire.

          Screenshot of a twitter post by John Legere on Gum-Gum's prtrayal of him as T-man in a comic - for our post on account based marketing tactics

          (Source)

          This unique account-based marketing tactic got GumGum a contract with T-Mobile, and a significant amount of social media exposure.

          What does a digital ABM experience typically look like?

          Consistently, businesses have extensively depended on Account-Based Marketing (ABM) to customize campaigns according to their customers’ preferences.

          However, the outcomes have been varied (According to the 2021 State of ABM report); Pierre Custeau from MRP highlights that 75% of B2B buyers characterize their buying journey as highly intricate or demanding, while two-thirds express their dissatisfaction with the process.

          Despite the visible success and results from implementing ABM strategies, research from MRP’s State of ABM report shows that many companies are still finding it difficult to develop target account personas (31%) and also to identify the accounts that are most likely to purchase (31%).

          The digital ABM experience typically consists of highly personalized landing pages and content – which only a few users might see. 1-1 or 1-few ABM strategies may only have a total audience size of 20-30 people. This means your content needs to be spot-on to work!

          56% of marketers who responded to a recent Forrester study strongly agreed that personalized content is key to a successful ABM strategy.

          What are the challenges with measuring ABM content?

          In DemandSpring’s report, 33% of marketers surveyed tracked engagement metrics to determine the success of their ABM efforts – but numbers alone can’t tell you everything.

          39% of respondents mentioned facing difficulties when delivering a personalized experience, while an additional 34% encountered problems when selecting the right content assets.

          Having access to real-time insights increases your chances of reaching out to an account that’s ready to buy – even when the customer isn’t a lead – according to a recent study by InsideSales.

          Using on-site analytics and metrics will never give you statistical insight as there is never enough volume. These metrics are interesting indicators, but don’t enable much in terms of informed decisions – you need qualitative insight to make better decisions.

          How to collect user insights for ABM

          It’s hard to create content for buyers when you don’t know what their preferences are – and even harder to identify accounts that are most likely to purchase soon. Metrics also, cannot tell you everything – you need to understand the context behind the numbers.

          Now that we’ve explored some challenges with digital ABM, it’s time to introduce a solution to address these challenges: Rockee.

          Rockee is designed to help you know who your readers are, and how to create better ABM content they’ll love.

          With Rockee, you can use custom questions to find out:

          Content relevance: Is the content relevant to customer pain points?

          Customer journey: What stage of the journey are they on? E.g. are they just researching, or deep into vendor comparison?

          Content Perception: What did prospects think of content and feedback?

          Feedback from a high-value prospect can change your ABM approach overnight!

          After collecting audience feedback, you may find the challenges in that account are different from what you researched – but now you have the insight from ABM prospects to adjust accordingly and take the guesswork out of low-volume analytics data.

          Using Rockee feedback for informed decision-making will save both time and money for your marketing and sales teams, as well as increase their productivity.

          How to get setup

          Use feedback landing pages when sharing content via email i.e. sales outreach emails – where you can ask ‘Was our content helpful’ and link to a feedback landing page. You can also use the chat style widget if directing users to ungated content on a landing page.

          Screenshot of a Rockee email feedback widget for a post on account based marketing tactics

          Here’s how to set it:

          Step 1:

          If new to Rockee, start with the free forever plan by signing up.

          Go to the left sidebar and select “Setup.”

          From the Setup page, click “Add Widget.”

          Screenshot of setting up a rockee email feedback widget for a post on account based marketing tactics

          Name your widget (e.g., “ABM Prospect Category 1”) and click “Add Widget.”

          Screenshot of a post on setting up an email feedback widget for a post on account based marketing tactics

          Step 2:

          On the customization page:

          Screenshot of the process of customizing a rockee email feedback widget for a post on account based marketing tactics

          Customize the questions by clicking the edit icon.

          Click “Continue” to proceed.

          Step 3: Create a feedback landing page

          At this stage, you’ve already set up your custom collection widget. All you need to do is copy and paste the code.

          You can then embed a CTA – asking users for feedback – in your email outreach and gated content assets. You can direct users to this page for feedback.

          Screenshot of a Rockee feedback landing page for a post on account based marketing tactics

          Equally, you can go through the same process as above and spin up an on-site collection widget if you’re directing your ABM prospects to specific web-pages or content to consume.

          Step 4: Measure and analyze ABM content performance

          From your dashboard, you can analyze your content’s impact through ratings and feedback – and gain insights on ways to improve content.

          Screenshot of Rockee's content feedback dashboard for a post on account based marketing tactics

          ABM marketing tactics (FAQs)

          What are account-based marketing tactics?

          Account based marketing (ABM) tactics are strategies and techniques used by a business to target and engage specific high-value leads known as accounts. ABM tactics are aimed at building personalized and focused marketing campaigns with individual target accounts.

          How do you measure ABM content performance?

          To measure ABM content performance, collect feedback and ratings from target accounts, analyze content engagement, and also the number of leads generated.

          Wisdom Dabit

          Wisdom Dabit

          Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

          Get content insights in your email

            Share this article
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            Get some feedback

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