How to Optimize For Search Intent & Leverage Audience Feedback

How to Optimize For Search Intent & Leverage Audience Feedback

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How to Optimize For Search Intent & Leverage Audience Feedback
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As content marketers, we need to optimize content for search intent to make sure we’re meeting the query of the person making that search. This is SEO content writing 101 – get the intent behind the search right, and with it comes higher content engagement and hopefully great ranking from the algorithm overlords.

We should understand the context behind the search term and ensure our content meets their needs. This post was written to show you how 😉. 

We’ll cover some traditional tips you can implement, why content feedback is more valuable than ever when optimizing content for search intent – and how to collect it.

Value of getting intent right

Creating content for users with Informational/Commercial search intent is the hardest — obviously, because:

  1. It requires a deep understanding of the user’s intent, needs, and expectations. 

For example, someone searching “best laptop for gaming” may want to see a comparison article, a review, or a product page, depending on their stage in the buyer journey.

  1. It requires a high level of quality and originality.
  2. It involves a lot of optimization and measurement.

According to Sistrix, being in the top position in search rankings leads to a click rate that is over ten times higher than being in position #10. This highlights how important it is to attain the top position, as it results in higher click rates and a substantial increase in the visibility and engagement of your content.

(Source)

What is Search Intent?

Search intent is the reason behind a user’s query. For instance, someone searching for “best content marketing analytics tools” isn’t navigating to a specific site, nor are they buying a specific tool.

They’re only looking to conduct research first – and then make a purchase at a later date. This means the query has a commercial intent – even though it’s not immediate.

Search intent often falls into four primary categories:

  • Informational
  • Transactional
  • Navigational
  • Commercial

A user browsing an informational term is seeking general information about a subject. Someone Googling a transactional term is ready to make a purchase, while a user searching a navigational term wants to be taken to a specific site.

4 Traditional Tips for Optimizing Search Intent

  1. Pick A Content-Type
  2. Choose the Right Format
  3. Pick the Right Angle
  4. Find Subtopics to Cover in Your Content

1. Pick a Content-Type

Are you using the right type of content for your audience? Content “type” often means one of the following:

  • Blog post
  • Product page
  • Landing page
  • Video
  • Category page

According to Statista, some of the most commonly produced content marketing types worldwide in 2022 were:

  • Videos (45%)
  • Short-form articles (31%)
  • Success stories (28%)
  • Long-form blog posts (24%)
  • Case studies (19%)

When analyzing the top results in Ahrefs for our post on content marketing analytics tools, we found that the dominant content type for the query is a blog post.

Picking the right content type helps you manage content formats and audience preferences effectively – while helping your readers to comprehend content much better.

2. Apply the Right Format

This tip mainly applies to blog posts. It involves analyzing and choosing the format of the “best-performing content” for a topic or keyword. Examples of common content formats you can choose from include:

  1. “How-to” guides
  2. Listicles
  3. Comparison posts
  4. Opinion pieces (Also Op-ed)
  5. Reviews

According to Semrush, list posts drive 80% more traffic than other types of articles. When researching the query for our post on “best content marketing analytics tools”, we found that 5 out of the top 7 results were listicles.

3. Pick the Right Angle

Picking the right angle means choosing the best way to present your content to match the user’s intent. For example, if you are writing a blog post on the best content marketing analytics tools, you need to consider what kind of information the user is looking for, such as:

  • The features and benefits of the tools
  • The price range and value for money of each tool
  • The customer reviews and ratings of each tool

It’s also up to you to decide to cover only the most recent tools.

These are some possible angles you can use. Tools like Ahrefs or Similarweb can help you analyze the top-ranking pages – for your target keyword – to see the angles they used.

For example, we used Ahrefs to analyze the angles for similar posts on the SERP and saw that the most used angle is “2023” – the current year as at the time of writing.

Picking the right angle helps you rank higher, as Google prioritizes content that aligns with search intent.

4. Find SubTopics to Cover in Your Content

Listen up, this one’s important. To *truly* satisfy readers, you need to accurately answer their question(s). If a reader leaves because the answer to a question is not present, it means you haven’t fulfilled their search intent. Incorporating subtopics into your content is an effective way of giving precise and complete answers to the reader.

To find subtopics:

  1. Analyze top-ranking pages for the query you want to write about
  2. Use a tool like Ahrefs/Semrush to run a content gap analysis

Doing both will help you pinpoint topics your readers want you to address.

Why Content Optimization Tools Are a Challenge 

Here’s a problem:

Most content optimization tools offer suggestions with no context.

They’re limited in the sense that they all crawl similar data, and give similar recommendations – both to you and your competitors (Yikes!). This won’t help you get to the #1 ranking…but there is an ace up your sleeve you can play.

Leverage first-party insight through content feedback.

With content feedback, you get insights from the actual people you’re creating content for. Tools like Surfer and Frase can give you the information needed to match the top performers for a search term. 

However, collecting insights from your audience provides you with unique data behind the search intent – and optimizing with feedback might give you that extra 5% differentiation needed to rank higher.

Focus on the value of asking the audience. 

With content feedback, you gain powerful insights from readers as to whether the content marries up to search intent. You can collect first-party data and insights into who your readers are and what they want. 

The feedback collected can then be used to optimize content to match search intent and enhance its performance.

How to set up a feedback tool to collect audience insights

Setting up a Rockee Chat Widget

Step 1: Sign Up.

Step 2: Navigate to the left sidebar

Step 3: Choose Setup

Step 4: Select Add Widget

Step 5: Name your Widget

Step 4: Customize your questions.

By customizing questions, you can easily contextualize feedback by:

  • Defining your ICPs
  • Highlighting their stages in the journey

You can customize questions to tailor feedback according to your needs by:

  • Incorporating personalized inquiries, for example:
  • “Has this content adequately addressed your query?”
  • And then providing response options like:
  •   “Not at all”
  • “Slightly”
  • “Yes, it has”
  • “It was perfect”

This approach enables you to put feedback into context – making sure the process aligns with user preferences and intent.

Step 5: Install the Rockee Header Code in the Header Section of your website. I’ll be going for the chat-style widget. You can also opt for the website widget or embed both website and chat-style widgets.

Step 6: Install the Collection Widget Script on select pages, or a content template in your CMS. 

Installing the code on any template used to host your content – preferably at the footer – would get the widget to automatically load across all of those pages. 

Step 7: Save Changes on Your Site

Step 8: Start Collecting Content Feedback

Implement reader feedback to optimize content for search Intent

With Rockee, readers can tell you exactly what they think about your content – so optimizing for search intent is easy!

Want to get blog feedback now? Try Rockee for free!

How to Optimize for Search Intent (FAQs)

Why is search intent important?

Search intent is important because it helps readers find what they need when they enter a query into search engines.

How do you align your content with search intent?

Aligning content with search intent is quite easy to achieve. All you need to do is gather and analyze insights from a content feedback tool like Rockee, and implement suggestions to enhance content performance.

Wisdom Dabit

Wisdom Dabit

Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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    Content NPS Score: Get to Know Who Loves Your Content

    Content NPS Score: Get to Know Who Loves Your Content

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    Content NPS Score: Get to Know Who Loves Your Content
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    What is a content NPS score?

    This is a relatively new concept, so I’ll begin by explaining why it’s important:

    Marketing teams spend several hours on content – from its strategy to execution, distribution, and promotion.

    49% of marketers spend over $80K on content marketing each quarter. Writing content can take over 4 hours per article, and data from Orbit Media shows that bloggers spend 31.1% of their time writing as opposed to 9.1% researching. These numbers translate to over 2 hours for writing and 41 minutes for research.

    Ideally, research should come first before writing – as such 4 hours isn’t enough time to complete writing a blog post. Unless you have an inside-out knowledge of the topic, you can’t research in 41 minutes and write in 2 hours. It’s this lazy approach to research that’s created most of the generic content we have today.

    Besides, there’s also time spent editing and publishing the content.

    SEO traction, on the other hand, can take 6-12 months, not to mention time/money spent optimizing that content in the meantime.

    In summary, you’re looking at a considerable long-term investment in performance, and a long wait before you know what your best content really is. On-page metrics like dwell time, etc. are at best vague indicators – they can’t tell you the user experience or sentiment through a number.

    A content NPS score is a rating you get from users on your content, using a scale of 1 (not very good) – 5 (this is awesome).

    How does a content NPS score work?

    A content NPS score lets you spot your top-performing content in weeks – not months. You can break this score down by audience (w/custom questions), and get feedback on why users rated content this way.

    Let’s not forget that you can also create this using a dedicated content feedback tool like Rockee, or you can try customizing a generic survey tool to do the same job. 

    The difference is, Rockee would allow you to collect feedback on all website content, and other assets like emails and newsletters, webinars, videos, and even gated content. With Rockee, you can use the feedback collected to optimize content to be more helpful, more interesting, and much more effective.

    How much data will I get?

    Rockee widgets collect between 2-4% of all users who see one of your widgets/read your content. Within the shortest time, pages with high traffic will quickly get feedback from readers, and you can then implement them, Rockee will tell you how many people viewed the widget – and give you a collection rate against that number.

    Example: For my website, the NPS score is 4.74/5.

    The screenshot from a Rockee dashboard showing a content NPS score

    Given your short time limit with audience attention, we don’t recommend anything more complex than 4 questions. This way you get a consistent data sample to work from.

    What can you do with a content NPS Score?

    • Reporting

    You can monitor the ongoing performance of your content creation and strategy teams and their ability to create content that resonates with your audience. The score will give you an overall idea of how well readers like your content. Plus, the latest version of Rockee incorporates performance reports with GA4 data to give you the best of both worlds: traditional performance metrics along with user feedback and ratings.

    • Create first-party data benchmarks. 

    Within a month, you’ll get your first content benchmark; you’ll spot top performers and laggards within days – especially from high-traffic pages. This would allow you to easily adjust your content strategy for optimal results.

    • Spot trends in formats, types of content, and more. 

    Besides knowing who your readers are, you’ll also know the type(s) of content they prefer. For example, you may find that your case studies resonate really well, but your blogs don’t.

    • Use insights to spot low performers and prioritize for content optimization

    You can champion high performers – the content users love most, and promote it more on social media channels or in your newsletter. Your customers consistently rate this content well, use it to your advantage 😉.

    Screenshot of a LinkedIn post showing Rockee's content of the week.

    How do you create a content NPS score?

    If you’re freaking out because you’ve seen codes somewhere, fret not. As someone who is *really* scared of coding or messing around with codes, I can tell you that setting up a Rockee widget is quite easy. If I was able to set up a Rockee widget on my site within minutes – you can too.

    With custom questions, you can easily segment your audience to see what role they are in, and their stage in the buying journey.

    Now, let’s take it step by step.

    Step 1: Sign Up.

    A screenshot showing how to sign up for Rockee

    Step 2: Navigate to the left sidebar

    Step 3: Choose Setup

    Step 4: Select Add Widget

    Adding a Rockee widget

    Step 5: Name your Widget

    Screenshot showing how to name a Rockee widget

    Step 6: Customize your questions.

    With custom questions, you can easily contextualize feedback by:

    • Defining your ICPs
    • Highlighting their stages in the journey

    Here you can also ask questions, like:

    • Has this content answered your query?

    And then you may set response options like: “Not at all”, “Slightly”, “Yes it has”, and “It was perfect!”

    Step 7: Install the Rockee Header Code in the Header Section of your website

    Step 8: Install the Collection Widget Script on select pages, or on a content template in your CMS.

    Installing the code on any template used to host your content – preferably at the footer – would get the widget to automatically load across all of those pages. 

    Step 9: Save Changes on Your Site

    Step 10: Start Collecting Content Feedback

    Step 11: Monitor your NPS score

    Rockee will report back on ratings/feedback with an average NPS for easy review in your dashboard.

    Implement reader feedback to improve your content NPS

    The beauty of using Rockee is that readers can tell you exactly what they think about your content – so optimization is easy!

    You can also collect feedback on non-website content by embedding the collection widget in eBooks, whitepapers, and emails – and directing readers from them to a dedicated feedback landing page.

    Set up a Rockee widget to start collecting your content NPS score!

    FAQs

    What is a content NPS score?

    A content NPS score is a rating you get from users on your content, using a scale of 1 (not very good) – 5 (this is awesome). It helps content and SEO teams assess how their audience perceives their content.

    What is an average content NPS score?

    According to Rockee user data, the current NPS is about 4.1/5 (Sept 2023)

    Wisdom Dabit

    Wisdom Dabit

    Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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      How to Improve Email Performance Metrics: 5 Tips to Implement

      How to Improve Email Performance Metrics: 5 Tips to Implement

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      How to Improve Email Performance Metrics: 5 Tips to Implement
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      Unless you live under a rock, you should know what an email is. Heck, you might have sent some emails to your customers today.

      (Source)

      But how do you know your email campaigns are not only reaching inboxes but also driving results? It all starts with understanding and enhancing your email performance metrics. 

      In this guide, we’ll discuss:

      • How to improve some email performance metrics
      • A better way of measuring email content quality
      • The power of content feedback in measuring and improving the quality of your email content

      What are the key email performance metrics?

      Important email performance metrics you should monitor include:

      1. Deliverability
      2. Open rate
      3. Click-through rate
      4. Conversion rate
      5. Unsubscribe rate
      6. Return on investment (ROI)
      7. Reply rate

      5 Tips to improve email performance metrics

      1. Deliverability

      Screenshot of Kevin Sozansky's post for a blog on how to improve email performance

      (Source)

      Email delivery and email deliverability are two completely different things. The former refers to the ability of an email to reach the recipient’s inbox, and the latter refers to what happens next. What happens next in this case might be:

      1. It lands in their primary inbox
      2. It goes straight to spam

      According to Email Tool Tester, 14.3% of all emails go missing or have been caught by popular spam filters while Kaspersky Lab and Cisco Talos place spam emails between 50% and 85% of total worldwide emails sent in a day – above 200 billion – which turns it into a big-scale problem.

      To enhance email deliverability, you’ll need to:

      1. Regularly clean your email list by removing inactive and deleted emails with a tool like NeverBounce.
      2. Warm new email accounts for 2-3 weeks before increasing send volume: This means gradually increasing the number of emails you send over time for email providers to become familiar with your sending patterns and assess your sender reputation. Both factors significantly impact the deliverability of your emails.

      To grow a good reputation that’ll enhance your email’s deliverability, consider implementing some email best practices like:

      • Limiting the number of recipients in each email batch to a maximum of 200-300.
      • Ensuring a minimum interval of 200 seconds between emails.
      • Complying with your Email Service Provider’s (ESP) email sending limits. For example, Gmail allows 500 emails per day for free accounts and 2,000 emails per day for a paid Google Workspace account.
      • Restricting the number of recipients from the same organization to a maximum of 5.

      Though it’s a time-consuming process, Email warm-up is essential for effective email marketing, especially when you’re using a new email address and domain. To simplify this process, consider using automated email warm-up solutions like Litmus and Folderly.

      2. Open rate

      Screenshot of email open rates in 2021 vs 2022 for a blog post on how to improve email performance

      (Source)

      Once your email lands in the recipient’s inbox, the next step is getting them to open it. Notably, the current average email open rate hovers around 37.65%. Moreover, a recent survey by SuperOffice revealed that 33% of respondents open emails solely based on the subject line.

      To boost your email open rate:

      1. Personalize: Including the recipient’s first name, for example, increases email open rate by 2% according to GetResponse.
      2. Conduct A/B tests to determine which subject lines generate higher open rates. 

      If no one opens your email, you aren’t getting any clicks, which brings us to the next tip.

      3. Click-through rate

      Click-through rates measure the percentage of people who click on a link or a call-to-action in your email. According to Mailchimp, the average email click-through rate across all industries is 2.62%.

      To improve your email CTR:

      1. Experiment with email templates and layouts because email design affects how users interact with your message, as well as their level of interest and engagement. You can also test different email designs to find out what works best for your audience.
      2. Customize the content to match your email list. For example, for a newsletter, you can send longer emails. For product-focused content or offers – prioritize a single call-to-action (CTA).
      3. Include visuals in your emails to enhance their appeal and convey your message more effectively. However, when including images, make sure to assess their compatibility and loading speed on different devices.

      According to a case study from Campaign Monitor, using an image-based email design can increase click-through rates by 127%.

      A good email layout should:

      1. Adapt to different screen sizes and devices.
      2. Be easy to scan with clear headings, bullet points, and white space.

      Test different email templates and content layouts to analyze which combination of these factors works best for your goals and audience.

      4. Focus on content quality

      Content quality here means sending the right emails to the right people – to answer the right questions.

      To ensure your email content is of high quality:

      1. Segment your email list

      According to HubSpot, marketers who segmented their email lists experienced as much as a 760% increase in revenue. Matching content to subscriber intent:

      1. Increases email relevance/content quality
      2. Reduces bounce rate
      3. Increases the conversion rate of your email campaigns

      Segmenting your email list offers multiple advantages. Firstly, it enhances the precision of your content. Secondly, sending emails to targeted groups improves email deliverability, as spam filters frequently block senders who dispatch a high volume of emails all at once.

      1. Test different offers

      You can test different offers inside an email by comparing two versions that have different incentives or calls to action, such as discounts, free trials, or bonuses. The goal is to find out which offer generates the most engagement and how you can create content around it.

      5. Improve your measurement of email content quality

      Measuring the quality of your email content is somewhat subjective, but you can use some key indicators to gain a better understanding of how warm your email list is. Here are some indicators to analyze:

      Unsubscribe Rate: A rising rate may indicate that your content isn’t resonating with your audience, or it might be a sign of list fatigue – where the interest of email subscribers begins to decrease.

      Open Rate: Monitoring the open rate will provide insights into the attractiveness of your subject lines.

      Click-Through Rate (CTR): CTR reveals how effective your email content is at driving actions. It’s a critical metric for assessing the relevance of your email content.

      The challenge arises when you observe a downward trend or stagnation in these metrics. This is where context becomes important. 

      Putting It All Together: Email Performance Insights

      To gain a deeper understanding of what’s happening, consider using Rockee’s feedback landing page for the following:

      Customized Questions: To identify your readers and their preferences – to help you refine your email content further.

      Screenshot of a customized Rockee feedback question for a blog post on how to improve email performance

      Screenshot of a customized Rockee feedback question for a blog post on how to improve email performance

      A Feedback Box: To encourage subscribers to comment or offer suggestions. This direct method helps in collecting qualitative data on content quality.

      Screenshot of a Rockee feedback box for a blog post on how to improve email performance

      iManage, a b2b tech company, directs readers from their prospecting and customer monthly newsletters to a Rockee feedback landing page as a way of monitoring if the content is of sufficient quality for their audience.

      Using audience feedback alongside quantitative metrics would help you measure the effectiveness of your email content in a much better way – by giving you context behind the numbers. Ask your audience if they love your emails – with Rockee.

      How to improve email performance metrics (FAQs)

      How can I improve my email performance metrics?

      To enhance your email performance metrics, focus on optimizing subject lines, personalizing content, segmenting your audience, collecting feedback, and regularly testing and analyzing your email campaigns.

      How can I effectively measure and improve email content quality?

      To measure content quality, use metrics like content ratings, CTR, and unsubscribe rate. You can collect insights – using Rockee – directly from subscribers to improve the quality of your email content.

      Wisdom Dabit

      Wisdom Dabit

      Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

      Get content insights in your email

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        Get some feedback

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        Account Based Marketing Tactics: How to Gain Audience Insights

        Account Based Marketing Tactics: How to Gain Audience Insights

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        Account Based Marketing Tactics: How to Gain Audience Insights
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        Account based marketing (ABM) tactics are strategies and techniques used by businesses to target and engage specific high-value leads known as accounts.

        ABM allows companies with a complex target audience to connect with their most valued prospects through personalized campaigns – as a one-size-fits-all approach often fails to deliver results. Account based marketing tactics are the building blocks of this approach, and they play an important role in successful ABM campaigns.

        In this post, we explore:

        • The challenges ABM practitioners face
        • What typical ABM content looks like and how it’s measured
        • A better way of understanding ABM content performance

        Let’s dig in!

        What is ABM?

        Account Based Marketing (ABM) is a strategic approach where businesses focus their marketing efforts on a select group of high-value accounts or clients by tailoring messages and tactics to meet the specific needs and preferences of each account.

        The origins of ABM can be traced back to the 1990s with the publication of “The One to One Future” by Don Peppers and Martha Rogers. This marked the initial shift towards a more personalized marketing approach. A decade later, ITSMA coined the term “Account-Based Marketing” and commenced research and training, propelling this strategy to the forefront of B2B marketing.

        Presently, a notable 66% of marketers have incorporated ABM into their practices, and more than 25% are actively planning to integrate ABM programs into their marketing strategies for the upcoming year.

        What makes a great ABM campaign?

        The goal with most ABM campaigns is to increase sales revenue quickly and efficiently; In Demand Spring’s State of ABM report, 74% of marketers surveyed mentioned generating new business as their main goal for account based marketing, while 54% identified increasing revenue as their primary objective.

        According to research by Gartner, personalized web or email content – perceived as helpful – increases the likelihood that the customer will make a high-quality purchase by 9%, and 56% of marketers agree that personalized content is key to ABM’s success.

        These numbers tell two things. A great ABM campaign:

        1. Requires extensive research/audience insights – to be personalized
        2. Generates real business results and ROI

        What does an ABM campaign with audience insights look like?

        GumGum – a contextual intelligence platform –  closed the enterprise B2B company, T-Mobile, by demonstrating a deep understanding of their target customer. For GumGum, account based marketing meant identifying and resonating with one key stakeholder at a highly targeted account.

        That was John Legere – the former CEO of T-Mobile:

        (Source)

        John is a well-known Batman enthusiast, which GumGum used to their advantage by commissioning a custom comic book with him as T-Man – the protagonist dressed in Batman-inspired attire.

        Screenshot of a twitter post by John Legere on Gum-Gum's prtrayal of him as T-man in a comic - for our post on account based marketing tactics

        (Source)

        This unique account-based marketing tactic got GumGum a contract with T-Mobile, and a significant amount of social media exposure.

        What does a digital ABM experience typically look like?

        Consistently, businesses have extensively depended on Account-Based Marketing (ABM) to customize campaigns according to their customers’ preferences.

        However, the outcomes have been varied (According to the 2021 State of ABM report); Pierre Custeau from MRP highlights that 75% of B2B buyers characterize their buying journey as highly intricate or demanding, while two-thirds express their dissatisfaction with the process.

        Despite the visible success and results from implementing ABM strategies, research from MRP’s State of ABM report shows that many companies are still finding it difficult to develop target account personas (31%) and also to identify the accounts that are most likely to purchase (31%).

        The digital ABM experience typically consists of highly personalized landing pages and content – which only a few users might see. 1-1 or 1-few ABM strategies may only have a total audience size of 20-30 people. This means your content needs to be spot-on to work!

        56% of marketers who responded to a recent Forrester study strongly agreed that personalized content is key to a successful ABM strategy.

        What are the challenges with measuring ABM content?

        In DemandSpring’s report, 33% of marketers surveyed tracked engagement metrics to determine the success of their ABM efforts – but numbers alone can’t tell you everything.

        39% of respondents mentioned facing difficulties when delivering a personalized experience, while an additional 34% encountered problems when selecting the right content assets.

        Having access to real-time insights increases your chances of reaching out to an account that’s ready to buy – even when the customer isn’t a lead – according to a recent study by InsideSales.

        Using on-site analytics and metrics will never give you statistical insight as there is never enough volume. These metrics are interesting indicators, but don’t enable much in terms of informed decisions – you need qualitative insight to make better decisions.

        How to collect user insights for ABM

        It’s hard to create content for buyers when you don’t know what their preferences are – and even harder to identify accounts that are most likely to purchase soon. Metrics also, cannot tell you everything – you need to understand the context behind the numbers.

        Now that we’ve explored some challenges with digital ABM, it’s time to introduce a solution to address these challenges: Rockee.

        Rockee is designed to help you know who your readers are, and how to create better ABM content they’ll love.

        With Rockee, you can use custom questions to find out:

        Content relevance: Is the content relevant to customer pain points?

        Customer journey: What stage of the journey are they on? E.g. are they just researching, or deep into vendor comparison?

        Content Perception: What did prospects think of content and feedback?

        Feedback from a high-value prospect can change your ABM approach overnight!

        After collecting audience feedback, you may find the challenges in that account are different from what you researched – but now you have the insight from ABM prospects to adjust accordingly and take the guesswork out of low-volume analytics data.

        Using Rockee feedback for informed decision-making will save both time and money for your marketing and sales teams, as well as increase their productivity.

        How to get setup

        Use feedback landing pages when sharing content via email i.e. sales outreach emails – where you can ask ‘Was our content helpful’ and link to a feedback landing page. You can also use the chat style widget if directing users to ungated content on a landing page.

        Screenshot of a Rockee email feedback widget for a post on account based marketing tactics

        Here’s how to set it:

        Step 1:

        If new to Rockee, start with the free forever plan by signing up.

        Go to the left sidebar and select “Setup.”

        From the Setup page, click “Add Widget.”

        Screenshot of setting up a rockee email feedback widget for a post on account based marketing tactics

        Name your widget (e.g., “ABM Prospect Category 1”) and click “Add Widget.”

        Screenshot of a post on setting up an email feedback widget for a post on account based marketing tactics

        Step 2:

        On the customization page:

        Screenshot of the process of customizing a rockee email feedback widget for a post on account based marketing tactics

        Customize the questions by clicking the edit icon.

        Click “Continue” to proceed.

        Step 3: Create a feedback landing page

        At this stage, you’ve already set up your custom collection widget. All you need to do is copy and paste the code.

        You can then embed a CTA – asking users for feedback – in your email outreach and gated content assets. You can direct users to this page for feedback.

        Screenshot of a Rockee feedback landing page for a post on account based marketing tactics

        Equally, you can go through the same process as above and spin up an on-site collection widget if you’re directing your ABM prospects to specific web-pages or content to consume.

        Step 4: Measure and analyze ABM content performance

        From your dashboard, you can analyze your content’s impact through ratings and feedback – and gain insights on ways to improve content.

        Screenshot of Rockee's content feedback dashboard for a post on account based marketing tactics

        ABM marketing tactics (FAQs)

        What are account-based marketing tactics?

        Account based marketing (ABM) tactics are strategies and techniques used by a business to target and engage specific high-value leads known as accounts. ABM tactics are aimed at building personalized and focused marketing campaigns with individual target accounts.

        How do you measure ABM content performance?

        To measure ABM content performance, collect feedback and ratings from target accounts, analyze content engagement, and also the number of leads generated.

        Wisdom Dabit

        Wisdom Dabit

        Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

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          How to Setup A Content Feedback Survey to Improve Your Content

          How to Setup A Content Feedback Survey to Improve Your Content

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          How to Setup A Content Feedback Survey to Improve Your Content
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          What is content feedback?

          Content feedback refers to the ratings and comments given to creators to help them assess their content, know their readers, and identify areas for improvement.

          Why should you collect content feedback?

          There are numerous reasons why you should gather content feedback. Here are a few:

          1. Many marketers rely solely on quantitative data, often leading to guesswork. Collecting feedback provides context behind the numbers – which analytics tools lack.
          2. Creating content that appeals to various roles within the same target audience is difficult, as understanding reader demographics, roles, and content preferences goes beyond mere numerical analysis. Collecting content feedback easily solves this problem.
          3. It’s hard to understand what resonates best with your readers without asking them.

          Collecting content feedback will help you:

          • Improve the user experience on your website
          • Leave readers with a good impression of your brand and expertise
          • Make your audience feel listened to
          • Show you’re real in an age of AI content (people like people, who knew?) and that you care about the experience of your readers

          What can you learn from content feedback?

          You’ll learn a lot.

          Questions you’ll have answers to after collecting content feedback via Rockee include:

          1. Is content resonating effectively?

          Use your overall Rockee score as a content benchmark (Net Promoter Score), and feedback boxes to collect reader insights.

          2. Am I attracting the right audience for my intent keyword?

          Use custom questions to learn more about the positions and industries of readers, or you could try and find out how far they are into their research or buying journey.

          3. What do visitors want from my content?

          Study reader feedback to uncover unique insights only they can provide.

          4. How can I optimize and improve my content for the web traffic I’ve already got?

          Analyse the suggestions from readers to improve your content’s quality, sometimes it can be really simple fixes which improve experience. This in turn is a great signal to send to Google, that you regularly optimize your content.

          More engaged on-site metrics like dwell time are also great signals for SERP.

          5. What are the numbers telling me?

          Compare the collected feedback with data from quantitative tools to understand numerical trends. High bounce rate? Reader feedback might reveal reasons behind it.

          Low dwell time? Use feedback to find out why users don’t stay on page – could be the content doesn’t align with keyword intent.

            How Rockee Comes In

            Rockee is a content feedback platform that facilitates the collection of ratings and feedback from readers of your content, to provide insights that are beyond the capabilities of analytics tools. Essentially, we help you uncover insights about who your audience are, where they might be on their customer journey, and how you can optimize your content quality.

            An example of a Rockee testimonial

            Using Rockee for a content feedback survey allows you to:

            1. Create custom questions to learn more about your audience and the stage of the customer journey they are in. You can easily set up and install in minutes.
            2. Collect feedback at scale, and use it to improve your content quality and SEO efforts.
            3. Find out why content has low engagement rates in GA4, and conversely which content has the highest engagement or lead-gen rates to inform content planning.

            How do I set up a content feedback survey?

            To set up a content feedback survey using Rockee, follow the following steps. Note: Matt has recorded multiple videos to guide you through each stage.

            If new to Rockee, start with the free forever plan by signing up. If you’re a user already, simply log in here.

            Screenshot of the process of signing up for Rockee

            Stage 1: Setup

            I’ve created a survey before, so I’ll navigate to the left sidebar to set up a new one.

            Rockee's left side bar

            Step 1: Select “Setup” from the left sidebar

            Screenshot of setting up Rockee for a content feedback survey

            Step 2: From the Setup page, click “Add Widget

            Screenshot of the process of setting up a Rockee widget for a content feedback survey

            Step 3: Name your widget (e.g., “Blog content survey“) and click “Add Widget.”

            Naming a content feedback survey widget

            Stage 2: Customize Your Survey Questions

            Customizing your Rockee feedback widget

            Step 1: Name the widget. We’ve done that already, so this step is covered.

            Naming your content feedback survey widget

            Step 2: Edit the first question. By default, you’ll have these departments shown. Choose the edit icon at the right corner if you wish to customize it for your survey.

            Customizing your first content feedback survey question

            content feedback survey question

            Step 3: The final question. Here, you can ask the reader’s seniority level – whether they’re an intern, a manager, a director e.t.c.,

            Customizing your second content feedback survey question

            Again, if you wish to customize the question for your survey, click on the edit icon, and save when you’re done.

            Customizing a content feedback survey question

            Step 4: Click “Continue” to proceed.

            Rounding up the cuistomization process of your content feedback survey

            Stage 3: Install the Rockee header and collection widget scripts in your CMS template to start collecting survey answers and ratings

            For a survey, it’ll be best to go with the embedded website widget which is more visible. You can also opt for a chat-style widget, or a feedback landing page if you’d want to collect email and non-website feedback.

            Again, there are videos to guide you at each step.

            Step 1: Install the header code in the header template of your website. 

            Installing the header code for your content feedback survey

            Copy the code from the right side – or this (<script src=”https://app.rockee.io/rockeescript”></script>) – to the header template of your website.

            Step 2: Install the Collection Widget code on the content hosting template or specific pages

            Install the collection widget on any template used for hosting your content or manually if you’d like to have the widget on only select pages. You can copy the code from the right side.

            Installing the collection widget code for your content feedback survey

            (Note: Codes are different for each setup)

            Installing the code on any template used to host your content – preferably at the footer – would get the Rockee widget to automatically load across all of those pages. Rockee will report back on ratings/feedback, and automatically detect the page Title and URL for easy review in your dashboard. 

            However, if you wish to collect feedback individually for each page, manually, copy and embed the code at the end of the content like I did for this post below.

            Manually installing the collection widget code for a content feedback survey

            Stage 4: Save Changes and Start Collecting Feedback for your Survey

            Check to confirm if you’ve correctly added the codes, and update the pages.

            And your survey’s live!

            It’ll typically appear like this at the end of your content:

            Or like this if you opted for a chat-style widget:

            Stage 5 (Optional): Place Trust Badges

            Incorporating trust badges is an effective method to enhance content engagement.

            Example of a Rockee trust badge

            (Source)

            There are two ways of setting up for your survey:

            1. Show badges at scale (highly recommended): Add the Trust badge code to the template designed for hosting content, such as a blog template layout. Adding this as a one-time install would automatically load it across all those pages, and Rockee will display survey ratings and feedback to visitors.
            2. Manually add the code to pages you wish to show content feedback on: This is particularly helpful if you wish to focus solely on high-value content pages like industry reports for your survey. Choosing this setup would allow you to test your content feedback survey on a few pages first.

            Why Rockee over Hotjar or other generic survey tools?

            1. It’s focused entirely on content performance, not your website’s user experience – making it perfect for SEO and content teams to quickly understand which content works best – and also gives insight on how to optimize content accordingly.
            2. You can embed content analytics from sources you already use like GA4 (This feature is coming soon)
            3. Easy to use your feedback as social proof with Trust badges

            Below’s an example of a Trust Badge on the Thomas blog:

            An example of a Rockee Trust Badge

            (Source)

                 4. You can share the content your audience loves most on social media. 

            This post by FundingHero – with an average 5-star review – won Content of the Week, and we shared it on LinkedIn.

            Rockee's content of the week

                 5. Our widgets load faster – enhancing website load times and overall performance due to their lightweight design.

             

            Feature Rockee Hotjar
            1. Audience Feedback Collect real-time feedback on content to understand audience preferences. Primarily emphasizes heatmaps with a limited emphasis on user feedback
            2. Content Optimization Optimize content based on audience insights, enhancing its effectiveness. Lacks emphasis on content optimization.
            3. Customizable Questions Customize questions to gain insights into audience demographics and preferences. Limited customization for gathering user data.
            4. Content Diversity Covers various content types, from landing pages to PDFs, emails, and eBooks. Focus primarily on website interactions.
            5. Trust Building Utilize social proof badges and reviews to enhance content credibility and trust. Less emphasis on building content trust.
            8. Performance Dashboards Access content measurement and performance dashboards with insights and scores. Lacks detailed content performance analytics.
            9. Loading Speed Rockee widgets are lightweight and load faster Widgets are heavy and affect page speed

            Content Feedback Survey (FAQs)

            Why is content feedback important?

            Content feedback is important because it helps you to improve content quality, engage users better, reduce bounce rates, and align content with audience preferences.

            How do you use feedback to improve content performance?

            You can use feedback to enhance content performance by identifying strong and weak content, addressing user concerns, tailoring content to audience preferences, and refining your approach to content optimization.

            Wisdom Dabit

            Wisdom Dabit

            Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

            Get content insights in your email

              Share this article
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              Get some feedback

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              Content Optimization: A Guide for SEO and Website Conversions

              Content Optimization: A Guide for SEO and Website Conversions

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              Content Optimization: A Guide for SEO and Website Conversions
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              Creating content is one thing, maintaining it to stay relevant is another.
              Content marketing team
              When trying to do content optimization, you should have a goal in mind – be it to perform better on search engines, increase engagements, or drive conversions.

              What is Content Optimization, and Why is it important?

              Content optimization is the process of choosing, structuring, and making adjustments to content over time – to ensure it’s still relevant to readers, drives conversions, and performs well on search engines.

              Back in 2006, Amazon conducted a study to see how page load times affected sales. The result? They found that an additional 100ms load time resulted in a 1% reduction in sales. This translates to roughly $5.1 billion today.

              This study highlights how content optimization focused on speed and performance can directly impact sales and conversions. This post will cover how to optimize content for SEO, and how to optimize for engagement and conversions – alongside reader’s feedback.

              How to Optimize for SEO

              1. Study the topic keyword and related keywords with tools like Ahrefs/Semrush
              2. Analyze keyword density – using tools like YoastSEO and SEMrush writing assistant
              3. Add visuals to improve the reader’s experience
              4. Add internal links to related content
              5. Be tech friendly – check your site for core web vitals performance
              6. Update regularly

              1. Study the topic keyword and related keywords with tools like Ahrefs/Semrush

              Keyword research involves finding out what words, phrases, or queries are used to search for information, a product, or even a service online.

              This is important for search engine optimization because it tells you what your target customers are searching for, and how you can create content that matches their needs and expectations

              Example: We used Ahrefs to conduct keyword research on this post’s topic.

              2. Analyze keyword density – Using tools like Yoast and SEMrush Writing Assistant

              Keyword density simply refers to how often a keyword appears on a piece of content when compared to the total number of words on that page. Analyzing keyword density is important because it helps you to find out if:

              • You’ve adequately used the main keyword(s)
              • You’ve used a keyword in excess
              • There are new keyword variations and opportunities you can use to make the content better

              You can use the Yoast SEO plugin, and SEMrush’s writing assistant – both with free plans –  to analyze the keyword density of a piece of content.

              3. Add visuals to improve the reader’s experience

              Visuals communicate messages faster and easier than text. Including pictures and videos improves the reader’s experience by helping them understand your content much better.

              Examples of visuals you can add to content include: Images, videos, infographics, and animations.

              4. Add internal links to related content

              Linking pieces of content together using descriptive anchor text signals to search engines and your readers that the pages are related, and helps them understand the context and relevance of your content. 

              During page discovery and indexing, search bots use internal links to crawl and find new content on your site. Without properly adding internal links, some pages will go unnoticed.

              5. Be tech friendly – Check your site for Core Web Vitals performance

              A core web vitals performance test measures a website’s performance in terms of loading speed, interactivity, and visual stability. These three aspects are what Google considers the core of a good web user experience. Running a core web vitals performance test will help you to:

              • Identify and fix issues affecting your website’s performance
              • Improve your website’s rankings on Google search results, as core web vitals are a part of the page experience signals Google uses to evaluate web pages
              • Increase your website’s traffic, conversions, and revenue as better core web vitals lead to more engagement and loyalty from visitors

              The core web vitals report in Google Search Console shows how your pages are performing based on real-world usage data.

              Review and implement the recommendations from Pagespeed Insights to improve content experience. Once you’ve applied the changes, rerun the analysis to see if there are any improvements. 

              To run a core web vitals performance test in search console, head over to GSC > Experience > Core web vitals.

              If your site doesn’t have enough data, try the Pagespeed insights test. I ran it for Rockee, and below’s a screenshot of the desktop report.

              6. Update regularly

              Updating content regularly indicates to search engines that your content is relevant, and is actively being maintained to provide readers with current information. This is particularly important for time-sensitive topics. Updated content also attracts more engagement – as readers prefer to read current posts on a topic.

              Some changes you can implement during a content update include:

              • Editing titles
              • Adding new stats
              • Replacing old data graphs
              • Adding relevant keywords
              • Including new product features

              How to Optimize for Engagement and Conversions

              Ranking for a search term alone isn’t a guarantee you’ll get results – convincing your audience with helpful and persuasive content is. 

              Moreover, ranking on search engines is great, and a major part of SEO – but the real success comes from creating content that truly connects with readers.

              Content remains the biggest tool for increasing engagement and conversions as visitors don’t buy from metadata on the Search Engine Results Page – they need to know your story, what problems you solve, and how your product or service fits in before they buy.

              To optimize content for conversions, the first step is to make sure the page is high-quality and relevant. This involves providing truthful and accurate content that meets the needs of the target audience. The content should also be easy to understand, navigate, and visually appealing. The next step is to create a clear and easily understandable call-to-action (CTA) that prompts visitors to take action. It should be specific and direct, guiding them on what to do next.” – Matthew Ramirez (Founder of Rephrasely)

              Through countless A/B tests & GTM’s ‘click url’ parameter, I’ve observed that a well-placed, direct Call to Action outperforms any other generic one. Ensuring your audience knows exactly what to do next is key. – Ian Dukleth (SEO/Content Strategist at Ian Dukleth)

              Why You Should Collect Data on User Experience with Rockee

              The old way of content analysis and optimization involves using qualitative data to make decisions. Let’s put aside the fact that a good number of these tools are not 100% accurate – there’s a ton of speculation involved.

              Use custom questions to learn more about your audience

              With Rockee, there’s no need to guess. You’ll get the opportunity to use personalized questions strategically – to provide context for feedback.

              You can figure out who your important customers are and where they are in their journey by asking them what job they do and why they’re reading your content.

              Create a performance benchmark

              During the initial 30 days of using Rockee, you’ll get an average content score for benchmarking purposes. This baseline score will serve as the starting point for your optimization efforts.

              Our user base’s scores typically range from 3.5/5 to 4.5/5, while the average brand achieves around 4.1/5 for their website content.

              My site, for example, has an overall score of 4.73/5 from 11 reviews.

              When to optimize based on feedback

              To gauge performance, it’s advisable to gather a minimum of 5 to 8 ratings for an article. Ideally, having 8 or more ratings (as recommended by Creswell & Creswell, 2018) provides a solid foundation for evaluating the top-performing and underperforming articles.

              The feedback collected will typically fall under two categories:

              1. Fix now – like grammatical errors
              2. Fix later – like content planning and prioritization

              Below’s an example of feedback from a reader. The reader rated the content a 2/5  while the average content score from three reviews (it included) – is a 4/5.

              Now without this type of feedback, you’ll never know the reader’s thoughts, and how to make your content better.

              Combining metrics from Google Analytics 4 – like ‘number of users’, and ‘unique user scrolls’ – with your overall rating/scores and feedback from Rockee will help you measure your content’s performance better. You can also check conversions in GA4 and feedback from Rockee to see the type of content your audience likes, and those driving conversions.

              Here’s a little guide to explore, on how to measure content performance using GA4 and Rockee.

              Want to optimize content better for conversion?

              Create a free account to start collecting feedback from your audience.

               

               

              Content Optimization (FAQs)

              What are the keys to content optimization?

              The keys to proper content optimization are keyword relevance, content feedback, engaging structure, concise formatting, and regular updates.

              Why is content optimization important?

              Content optimization is important because it enhances search visibility, boosts user engagement, and drives conversions by delivering valuable and relevant content.

              What is the difference between content optimization and SEO?

              Content optimization focuses on improving user experience, engagement, and conversions. Search engine optimization, while related, emphasizes more on techniques to increase search engine visibility and rankings.

               

               

              Wisdom Dabit

              Wisdom Dabit

              Wisdom Dabit is a freelance B2B SaaS writer who’s passionate about creating actionable and data-driven content. He enjoys writing about marketing, eCommerce, and of course, SaaS.

              Get content insights in your email

                Share this article
                How good is your content?

                Get some feedback

                Stop guessing from analytics data, start knowing from your audience

                Rockee diamond  No contracts Rockee diamond See plans and pricing ->

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